FAQS

What if the product I ordered is defective, incorrect or damaged?

Please contact us at contact@flowerpot-online.com if you are not satisfied. We will make our best effort to make you enjoy your planting!

What is your return policy?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one. You can return a product for up to 30 days from the date you purchased it. Please contact us at contact@flowerpot-online.com for returning.

How is shipping calculated?

Shipping is automatically calculated based on the weight of package. We do not make profit from shipping and will try our best to minimize your shipping cost. Please contact us if you would like a detailed calculation or need to re-calculate for bulk order.

Is there bulk order discount?

Yes, bulk order discount is available. Please contact us for detail. 

What if the product is back-ordered?

Back-ordered products usually will be re-stocked in a month. Please contact us if you need bulk order or your desired goods are back-ordered, we will adjust our re-stocking process accordingly to make sure your order can be fulfilled as soon as possible.

 

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